Return & Refund Policy
No Return Policy
We do not accept returns of our products once the sale is completed. Our policy is designed to ensure that all purchases are final once they have been shipped.
- Damages During Transit: Breakages or Damage in Transit: If any part of your product arrives damaged or broken due to transit, we will promptly replace the damaged part(s) free of charge. We take utmost care in packaging our products; however, if transit damage occurs, we will take immediate action to resolve the issue.
- Reporting Transit Damage: In case of transit-related damages, please notify us within 48 hours of receiving the product. Provide us with clear photographs or videos of the damage, and we will initiate a replacement process.
- Installation Assistance for Spare Parts: If you encounter any issues with the installation of spare parts, we are here to assist. We offer installation support via video calls with our trained engineers, at no extra cost, to guide you through the installation process and ensure everything is set up properly.
- Availability: Video call support is available upon request. Please reach out to our customer service team to schedule a call with one of our engineers.
- Post-Installation Issues: Should you face any difficulties during installation, our engineers will guide you step-by-step to ensure proper setup. This service also helps address issues related to parts that may have been broken after use.
- Parts Broken After Use: In cases where parts are broken after use (i.e., not due to transit damage), we can offer replacements on a chargeable basis. Please contact our customer service team for assistance in sourcing the required part(s) and the associated costs.
- Lifetime Support: We aim to provide peace of mind by ensuring you have access to replacement parts for the full lifetime of your product, should any part require replacement.
- Quality Assurance (Zero Manufacturing Defects): We are committed to delivering the highest quality products. Rest assured, all our products undergo extensive quality checks before they are packed and shipped. We take great pride in maintaining a zero-manufacturing defect rate for all our products.
- Confidence in Product Quality: Our rigorous quality assurance process ensures that what you receive is of the best possible quality available in the market. If any defects are found that can be attributed to manufacturing, we will take immediate action to address the issue in line with our warranty terms.
- Warranty and After-Sales Support: Our products come with a warranty period, during which we cover issues related to manufacturing defects. Details of the warranty coverage and terms will be included with the product at the time of delivery.
- After-Sales Service: Our dedicated customer support team is available for any after-sales assistance. Should you face any issues post-purchase, feel free to reach out to us for prompt resolution, whether related to damaged parts, installation help, or replacements.
Contact Us
For any queries, issues, or assistance, please contact our customer service team:
- mail@tuktukkids.com
- 9811985025 (Call & WhatsApp)
- www.tuktukkids.com
